Altera & Veradigm Bulletin
Getting More Out of Your EHR/PM Systems
Altera & Veradigm Bulletin
Getting More Out of Your EHR/PM Systems
What’s the Buzz this month?
New Happenings at Keena
This issue will showcase new and enhanced technology and consulting solutions, designed to help your organization streamline EHR/PM workflows, eliminate bottlenecks, and boost productivity—all while saving valuable staff time.
We’ll be highlighting the following topics:
- Highlights from the Harris Customer Training Conference (HCTC) Conference
- NEW! KeenaMe Chrome Extensions
- NEW! Keena FotoFiler
- Valer Partnership Update
Harris Customer Training Conference (HCTC)
Keena recently participated in the HCTC conference in Atlanta, GA from October 8-10. HCTC provided a three-day learning event for customers to leverage best practices from industry peers and engage with TouchWorks experts. The event provided a great deal of networking, encouraging a strong sense of community among all attendees. Thanks to all that attended Keena’s evening gathering, it was great seeing everyone and getting the opportunity to share updates on new initiatives and recent product developments.
Overall highlights from HCTC:
- Altera shared exciting future developments, including WayPoint, Distributed Cache, and AI Note—promising enhancements for improved functionality.
- The conference was enriched by the presence of Central Regional User Group (CRUG) board members, a client-driven, non-profit organization open to all TouchWorks clients. To get involved, reach out to CRUG Membership Director Cindy White
(Stern Cardiovascular – Germantown, TN). - Key to Success- Keep Being Engaged with your TouchWorks Community! It is recommended that clients join Altera calls for key updates, as well as CRUG membership calls and Keena TechTalk sessions for the latest news, troubleshooting, and professional enrichment.
Tips & Tricks from HCTC:
When building a NoteForm, a CPT code can be linked to any field for it to “drop to charge.” But did you know… that by adjusting the field’s Charge Linked setting to “MasterSearch” in the NoteForm properties, users can search for any CPT code on the front end, allowing the selected code to automatically populate. We recommend adding 3-5 of these fields to the Level of Service section for a streamlined workflow.
NEW: KeenaMe Chrome Extensions
KeenaMe empowers clients to customize their EHR and PM systems, streamlining workflows and boosting efficiency. KeenaMe Chrome Extensions allows you to change the visual display and functionality of your EHR and PM systems. Chrome Extensions boosts user productivity in three key ways:
- Customize Display: Adjust layout and add visual elements to enhance efficiency, readability, and workflow.
- Display Data from Other Systems: Access data from different systems or areas without extra clicks, integrating PM data, HIE lists, EHRs, and research materials.
- Tailor Display Behavior: Set system defaults (e.g., new encounter, required fields) to streamline workflows and reduce unnecessary clicks.
KeenaMe Chrome Extension Library
| Feature | Description |
|---|---|
| New Encounter Default | Adjusts the Encounter Selector Screen in the EHR to default to “New” instead of “Existing Encounter”. |
| Phone Number to Trigger Phone System | Converts phone numbers into clickable links, allowing calls to be placed directly through the desired system. |
| Worklist Result Formatting | Formats the viewing of results in the worklist to improve readability compared to other areas of TouchWorks. |
| Patient Banner Formatting | Alters the color of patient banners or the font color of patient names based on specific data conditions. |
| NoteForm Data Required | Enables specific data fields in NoteForm to be required based on specific data conditions. |
NEW: Keena FotoFiler
Keena FotoFiler is a seamless solution for clinical image documentation. It is designed to simplify clinical documentation within TouchWorks, enabling users to capture and annotate clinical images while maintaining patient context. With an integrated workflow, clinicians can quickly generate a unique QR code from the EMR, tied to the patient’s specific encounter. Using a mobile device, they scan the code, instantly retrieving and syncing patient information.
Once in the app, clinicians can take photos relevant to the medical encounter, annotate images to highlight critical details, and seamlessly save them directly into the EMR. These images are securely stored as part of the patient’s medical record, under the associated encounter. Keena FotoFiler enhances efficiency, accuracy, and workflow for clinical documentation—making it easier to manage patient images.
Partnership Update: Valer Health
Founded in 2012, Valer provides a premium solution for speeding and simplifying prior authorization management for healthcare organizations. Keena’s consulting team collaborates with provider organizations to integrate Valer’s platform into their EHR for seamless workflows.
Benefits:
- ✅ Improved staff productivity
- ✅ Increased revenue
- ✅ Visibility and reporting to support process optimization
- ✅ Understanding of payer behaviors
Past Issues
ALTERA BULLETIN: ISSUE #7
ALTERA BULLETIN: ISSUE #6
ALTERA BULLETIN: ISSUE #5
ALTERA BULLETIN: ISSUE #4
ALTERA BULLETIN: ISSUE #3
ALTERA BULLETIN: ISSUE #2
Automating Document Management,
Printout Tips & Advisory Services
ALTERA BULLETIN: ISSUE #1
Interface Engine Migration,
v20 Upgrades and Crystal Report Tip
Get Involved
Tech Talk
(Monthly client discussion, facilitated by Keena consultants)
Attention Altera TouchWorks v20+ clients! Keena has started a client driven technical user group that is brought together to discuss common technical challenges around your v20+ upgrade. Recent topics include Application Pool Recycling and Monitoring; and addressing troubled servers.
Please join our next call – The 4th Tuesday of each month. Contact Christine Piper (Christine.piper@keenahealth.com) for an invite.
NOTE: You must be live on v20+ to participate.
Everything Interfaces
(Quarterly client discussion, facilitated by Keena consultants)
Open to all Altera TouchWorks regardless of version or interface engine application. Everything Interfaces provides a discussion about challenges, and tips & tricks to improve the function and efficiency of complex interface operations facing Altera clients.
Please join our next call – The 2nd Tuesday of each month. Contact Christine Piper (Christine.piper@keenahealth.com) for an invite.