Corporate Privacy Policy

Introduction

Our Corporate Privacy Policy exists to inform our clients about what information Keena Healthcare Technology collects about clients and their patients, and how we use that information to provide the services requested by our clients. This Policy also outlines how our clients can verify the accuracy of this information or request that we delete, change, or update information.

Keena Healthcare Technology maintains a strong commitment to protect the data of our clients and their patients, and we hold ourselves to the highest standards to safeguard that data.

Who We Are

Keena Healthcare Technology is a leader in software solutions for health care providers. Pursuant to the Healthcare Insurance Portability and Accountability Act of 1996 (HIPAA), Keena Healthcare Technology clients are Covered Entities, and Keena Healthcare Technology is considered a Business Associate of our clients. HIPAA mandates strict control of any personally identifiable information of patients who utilize the services of Covered Entities. Therefore, and as required by Federal law, Keena Healthcare Technology enters into a Business Associate Agreement (BAA) with all of our clients for which Keena Healthcare Technology will have access to PHI, an agreement which mandates strict protection for patient information received from the Covered Entity. Keena Healthcare Technology does not provide any direct services to or receive any information directly from patients.

Information We Collect

Pursuant to the Business Associate Agreement in place with each and every client for which Keena Healthcare Technology has access to PHI, Keena Healthcare Technology has legal permission to access certain Covered Entity client data, including some data relating to patients. All patients who provide information to a Covered Entity have given legal permission for that information to be shared with the Covered Entity’s Business Associates like Keena Healthcare Technology. All of the information collected by Keena Healthcare Technology from our clients is information that Keena Healthcare Technology has legal authority to access, use, and store. Keena Healthcare Technology will only access or store any data essential to fulfill the requirements of our duties with and to our clients.

How We Use Client Information

In order to provide the various services identified in the client’s Business Associate Agreement, Keena Healthcare Technology may retain and utilize client or patient personal data collected from our products, whether in the course of maintaining those products’ functionality or through further development of those or similar products. Such data may be shared with our partners or the other vendors whom we use to facilitate the functionality of our products. Any data shared with our partners or vendors is subject to the terms of the Business Associate Agreement, which requires strenuous data protection procedures. We do not share client data with any other affiliates or use client or patient personal data for any purposes beyond those specifically called for under the Business Associate Agreement.

How We Protect Client Information

Keena Healthcare Technology remains committed to keeping the data provided by clients secure, and we will take all reasonable and required precautions to protect client and patient personal data from loss, misuse, or alteration.

Vendors, contractors, and business associates of Keena Healthcare Technology who have access to client information, including patient personal data, are bound by the same standards as Keena Healthcare Technology, as required by federal and state laws.

How We May Share Client Data

Keena Healthcare Technology will not share, trade, or sell client data, including personal data of clients’ patients, to be used by any business except for the purposes stated within the client’s Business Associate Agreement. Additionally, aggregated and statistical patient data of a client may be shared with that client in a manner that does not identify patients personally. All such data sharing is pursuant to the terms and conditions of the Business Associate Agreement entered into between Keena Healthcare Technology and our client.

Pursuant to that Business Associate Agreement, Keena Healthcare Technology may share client or patient personal data with any person or company that acquires Keena Healthcare Technology’s business or any portion of the Keena Healthcare Technology business to which client or patient personal data relates. Keena Healthcare Technology will ensure that any person or company to which client data (including patient personal data) is transferred agrees to abide by the same privacy obligations as Keena Healthcare Technology.

Keena Healthcare Technology also reserves the right to share client or patient personal data to respond to duly authorized information requests of governmental authorities or where required by Federal or State law. We may also share client data in responding to requests from law enforcement officials, government bodies, or judicial authorities to address matters of personal or public safety, national security, litigation, investigations (including data security incident investigations), and other legal matters where the data is pertinent.

How to Review or Change Client Information

It is our goal to ensure that any information Keena Healthcare Technology receives from our clients is entirely accurate. Clients have a right to correct information provided to Keena Healthcare Technology pursuant to the Business Associate Agreement. At any time, the authorized contact of a client can contact us via the email address or phone number provided on our website, in order to do any of the following:

• Learn what data we have from the client, if any.
• Change/correct any data we have about the client or client’s patients.
• Have us delete any data we have about client.
• Express any concern about our use of client’s data.

KEENA HEALTHCARE TECHNOLOGY can be contacted directly about any aspect of this Policy at privacy@keenahealth.com

 

Website Privacy Statement

This privacy notice discloses the privacy practices for the website of Keena Healthcare Technology: https://www.keenahealthlocal.local/. This privacy notice applies solely to information collected by this website. It will notify you of the following:

• What information we collect;
• With whom it is shared;
• How it can be corrected;
• How it is secured;
• How policy changes will be communicated; and
• How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to respond to your inquiry.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Sharing

Sometimes we partner with other healthcare related companies to provide specific products or services. When our clients sign up for our services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security

We take precautions to protect your information. When you submit information via the website, your information is protected both online and offline. We do not collect sensitive information (such as billing information) using this website.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Some of our business partners may use cookies on our site. However, we have no access to or control over these cookies.

Links

This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Notification of Changes

Whenever material changes are made to the privacy notice, we will provide a notification here, on our website, within our privacy policy.

Website Content Issues

We at Keena Healthcare Technology strive for quality and accuracy. Should you have a concern with any of the content of our website, including any content which is potentially inaccurate, defamatory, infringing or troublesome, we ask that you please contact us. Please notify us at privacy@keenahealth.com.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at privacy@keenahealth.com