The Patient-Led Self-Service Platform
One Vendor to Optimize Staffing, Accelerate Revenue & Exceed Patient Expectations
Clearwave and Keena have been trusted partners in the healthcare technology industry for over a decade. Clearwave’s Patient-Led Self-Service platform equips specialty practices with one solution to optimize staffing, accelerate revenue and improve patient experiences.
As a leader in patient engagement self-service, Clearwave provides one platform specialty practices use to enhance patient scheduling, registration, clinical intake, communications, payments and insurance verification. Clearwave’s patient check-in system reduces staffing strains, wait times and profit leaks, while the patient scheduling platform accelerates acquisition and improves booking accuracy with the most powerful rules engine in the market.
Clearwave’s patient check-in and scheduling software are designed to enhance practice productivity day in, and day out by extending PMS/EMR capabilities and providing top-line experiences.
See how Clearwave’s Patient Engagement Software can help you meet your revenue and staffing goals.
Clearwave Benefits
Speed Up Patient Check-In
With patient-led registration, like kiosks, practices see 96% patient adoption, dropping check-in times by 90% and improving patient experiences every day. Staff no longer manage devices or intervene to take payments, which reduces tedious manual tasks by 87% or more.All demographic data, signed consents, scanned Insurance Card images and more flow directly into your Practice Management System (PMS).
Complete Clinical Intake in a Flash
Help staff save time and improve data accuracy by reducing staff intervention in medical history and clinical data capture. Enable patients to complete their medical history during pre-registration, saving clinicians time, with data flowing directly into your EHR via discrete data fields or PDF.
Instantly Determine Eligibility
Spot and solve patient insurance issues fast to present accurate co-pays at check-in, seeing consistent collection rates of 96% or higher. Help staff quickly identify insurance errors with a user-friendly flagging system, so they can make corrections fast and help your practice drop claim rejections by up to 100%. With a smart dashboard, focus your staff only on the patients with insurance discrepancies that require their attention — saving staff 500+ hours every year.
Allow 24/7 Patient Booking
Give new and existing patients the convenience of booking appointments online, right when they’re top-of-mind. See up to a 174% increase in monthly visits and save staff up to 1,500 hours per year. Allow patients to join your automated waitlist to help you fill canceled or rescheduled slots, without staff intervention.
Drop Marketing Costs
Ensure your budget is spent on the channels that drive the most patients and the patients that drive the most value for your practice. SocialClimb helps practices target their ideal patient types and track conversions by channel to find the outlets that bring in the most patients, at the lowest costs.
Reduce Call Center Strains
Provide agents a tool to drop onboarding time by 86% and improve agent booking accuracy and efficiency.
Increase Revenue
Collect co-pays, past-due balances and more right at check-in while payments are top-of-mind, increasing collections by 112% and helping providers earn $398k in additional revenue per year.
Collect Estimations in Advance
Implement an estimations process that does the job for you—all via smart automation—creating a potential 53% or more increase in self-pay collections.
Drop No-Shows
See no-show rates as low as 4% and reduce hours of tedious phone calls for staff, while keeping patients on time! Increase appointment confirmations and pre-check adoption with timely recalls, reminders and messages. Configure send times, customize messages, and enable patients to select their preferred method (voice/email/text) to ensure your communications aren’t confused for spam.
Streamline Staff Communications
Provider out sick? Severe weather impacting appointments? Simplify staff outreach with push-of-a-button communications that keep patients in the loop while dropping staff workloads by 25%.
Clearwave Customers See:
- 112% increase in point-of-service collections
- 87% Drop in staff workloads
- 96% Patient adoption of kiosks
- 90% Drop in patient wait times
- 112% Increase in point-of-service collections
- 90% Average co-pay collection rates
- 2-3 min check-in times
- 90sec Express/pre-check time
- 60% drop in required front-desk staff
- 84% Adoption of self-scheduling
- 18K Online bookings/year
- 500-1500 Hours saved/year via online scheduling
One Platform — Endless Benefits — Measurable Results
Specialty practices of all sizes are seeing results by implementing Clearwave to support their intertwined scheduling, registration, eligibility, payment and communication needs.
See true improvements to workloads that one platform makes it all possible.