case study

CPTII Coding Requirements Drive Workflow Changes

Murfreesboro Medical Clinic


Send to Email

"*" indicates required fields



Founded in 1949
Murfreesboro, TN

Independently Owned

160 Providers
20+ Specialties
7 Locations

820 Total Staff
8 IT FTE’s

Deployed 10 coding metrics
for CPTII coding automation
in Summer, 2019


As a busy multi-specialty clinic, Murfreesboro Medical Clinic (MMC), spent an inordinate amount of time going back to patient charts to find and select all the CPTII codes required for attestation to their regional insurance companies, and local ACO.

In addition to inefficiencies and stress on billing and clinical staff, manual methods lent itself to human error and metric omissions. These errors and omissions resulted in erroneously lower quality scores and lower reimbursement bonuses from payors. MMC decided it was time to find a more efficient solution to the growing coding requirements placed on them by payors and ACOs.

CPTII Coding Tool Automates Manual Coding Attestation Process

The Solution

Since MMC was already working with Keena on several IT projects, it was brought to their attention that Keena had an established, viable solution for their coding concerns. As a trusted vendor a decision was made to move forward with Keena’s proven solution.

Since MMC and Keena had a long-standing collective relationship for many years, adding coding automation to their project list was a simple task. The subsequent implementation went smoothly, and the solution went live within a couple of months.

The Keena project management and technical teams were responsive and readily available to assist in any trouble-shooting requests throughout the process.


The Result

MMC saw an immediate and significant decrease in the time required to accurately submit CPTII codes for all 10 metrics leveraging the Altera TouchWorks platform.

What Our Customers Are Saying About Us

Managing our CPTII Coding metrics and attestation process is mission-critical to our success at MMC. We’re submitting over 1 Million codes to payors/year with plans to increase that number 6-7 fold in the next 6-12 months.

Implementing Keena’s CPTII Coding Automation solution has really been a game-changer for us. Once our codes are configured in the software, you can just set ‘em and forget ‘em! Coding Metrics are gaps closed immediately and submitted accurately with few errors and omissions.

We’ve realized consistently improved quality scores, and subsequently more quality bonuses from our payors.””

— Dr. Nicolas Cote

Chief Medical Informatics Officer, Murfreesboro Medical Clinic


The Organization

Implementing Keena’s automated CPTII Coding tool resulted in the following benefits for MMC:

  • Both CPTII coding and provider staff were freed up to focus on more product and efficient activities, rather than manual lookups and error-prone data entry.
  • Coding Metrics are all closed immediately and submitted accurately with very few errors and omissions. The result has been more efficient and happier coding and provider teams.
  • MMC has also importantly realized significant and consistently improved quality scores, and subsequently more quality bonuses from their payors.



Providers & Staff

MMC’s coding and clinical teams are very pleased with the solution and are now focused on more quality and efficiency improving goals such as:

  • They are scheduled to release the same 10 coding metrics used for standard insurers, to CMS – imminently.
  • In addition, they are planning to add 10 new metrics this year that are expected to improve their quality scores and add to their reimbursement bonuses.



The Patient

Focusing on key coding metrics has resulted in the enhancement of patient care, as reflected in improved payor quality scores.

Download this PDF

Download PDF

Send this PDF to your email