Altera & Veradigm Bulletin

Value-based Care Solutions

What’s the Buzz this month?

Value-based Care Solutions

This issue highlights technology-based solutions that improve the quality of care, provider performance and ultimately, the patient experience – through value-based care.

Value-Base Care Analytics

As healthcare continues to move to a value-based care model, healthcare organizations struggle to ensure they’re maximizing the benefit of the new process. Reaping benefits requires a strong data focus that fully demonstrates quality metrics. Keena has partnered with some of the largest value-based care organizations in the country to help ensure that they’re also some of the most financially successful.

Additionally, Keena’s deep industry knowledge in claims data management and payment has led to significant savings for customers related to claims underpayment through automated systems for claims audit and reconciliation.

Finally, for those who participate in split risk or shared savings plans, Keena has helped organizations manage the unreliable and unwieldy data feeds provided by payers. Our solution focuses on normalizing incoming data into an engine that provides advanced statistical validation on incoming data as well as leveraging a rules engine for data analysis and reporting.

Agilon Integration to Altera Touchworks EHR

Is your organization looking to add Agilon’s value-based care reporting system to your Altera TouchWorks EHR platform?

Keena can provide the integration services in a timely and efficient manner, ensuring that you have the accurate Medicare Advantage population data needed to power Agilon’s solution when you want it. Keena will integrate it’s proven color-coded flagging system into your dashboard to highlight those patient’s needing immediate attention improving provider efficiency and patient quality of care.

For more information on Keena’s Agilon integration services contact Craig Luce (

CPTII Coding Automation

Leverage Process Automation to Streamline CPTII Code Submission

Major insurance carriers are increasing pressure on provider organizations to link CPTII codes to certain visit charges to improve their quality scores and reimbursement levels. In many cases, this process involves extra chart lookups and manual tasks to meet new submission requirements. If you are you facing similar disruptive workflow changes, we can help.

Keena developed a client-driven custom scripting utility that streamlines manual workflows associated with new CPTII coding requirements and results in a happier, more productive coding team for your organization and the potential for improved quality scores and reimbursement.

We turned to Keena as we’ve done in the past to help us solve an organizational workflow problem – in this case, managing expanded CPTII coding requirements.

The solution significantly reduced our time to manage new requirements, improved our quality scores, and resulted in increased reimbursement levels for the organization.

It’s certainly one of the contributing factors for the Jackson Clinic achieving its 5-Star Quality rating with BC/BS of Tennessee.”

Jan Matthews Director of Information Systems Jackson Clinic

Care Management Indicator Utility

Create a Care Management Indicator Dashboard to Track Patient Participation in Care Management Programs

Having completed several successful data projects with Keena over the years, this large multi-specialty health system in the western US asked Keena consultants to create a patient care dashboard that could provide access to essential care management program data directly through Altera TouchWorks..

Keena quickly went to work to create interfaces between CarePort Manager and Care Director within the Altera TouchWorks EHR. Keena then collaborated with the organization’s clinical and IT teams to create the UI for the dashboard. The result was a user-friendly console and query tool that the entire care management team could easily modify and expand as needed.

Read about the full success story and positive Impact on the organization.

Partner Spotlight: Clearwave Digital Front Door Solutions

Keena has been integrating TouchWorks clients into Clearwave for over 10+ years. Our clients choose Clearwave to enhance patient scheduling, streamline patient registration & intake, and automate patient communications. Clearwave creates true financial transparency for both the patient and the practice alike through real-time, automated insurance verification.

Clearwave provides a purpose-built platform to grow revenue, increase point-of-service collections, accelerate patient acquisition and retention – all while reducing staff workload and churn.

Learn more about Clearwave today!

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ColorGuard orders Exact Sciences
Create custom reports for repeated printouts. Gain efficiencies by automating fill-in of discrete data.

Current manual workflow:

  1. Staff place Cologuard order on the patient in TWEHR
  2. Staff fill out a specific Cologuard form with patient/order details
  3. Staff manually fax the form to Exact Sciences

Optimization w/ custom Crystal Report:

  1. Staff place a Cologuard order on the patient in TWEHR all the rest is done automatically.

One-time Configuration:

  • Additional printout (crystal report) is created and added to TWEHR as a new custom printout
  • Auto-print defaults are setup that anytime an order is placed with the RPL (Requested Performing Location) of Exact Sciences, a fax is automatically sent being the form required by Exact Sciences

NOTE: if you do not have a Crystal Report writer on staff reach out for Keena Assistance.


Get Involved

Tech Talk

(Monthly client discussion, facilitated by Keena consultants)

Attention Altera TouchWorks v20+ clients! Keena has started a client driven technical user group that is brought together to discuss common technical challenges around your v20+ upgrade. Recent topics include Application Pool Recycling and Monitoring; and addressing troubled servers.

Please join our next call – The 4th Tuesday of each month. Contact Christine Piper ( for an invite.

NOTE: You must be live on v20+ to participate.

Everything Interfaces

(Quarterly client discussion, facilitated by Keena consultants)

Open to all Altera TouchWorks regardless of version or interface engine application. Everything Interfaces provides a discussion about challenges, and tips & tricks to improve the function and efficiency of complex interface operations facing Altera clients.

Please join our next call – The 2nd Tuesday of each month. Contact Christine Piper ( for an invite.